One of the most frequently searched questions on Google regarding automotive repair is, “Why do automotive technicians charge for diagnostics?” Put simply, automotive repair shops need to charge for diagnostics due to the complexity of the diagnostic systems in today’s vehicles. Running diagnostics requires the time and effort of a well-trained and experienced technician as well as the proper diagnostic scan tool. To properly diagnose a malfunction in a vehicle, it must be accepted that the process is complex and a technician must be completely thorough.
So, how should you be charging customers for diagnostics? Today Triad Diagnostic Solutions explains the importance of charging your fair share for diagnostic services and just how you should charge for these services in your shop.
Why Do Automotive Repair Shops Charge For Diagnostic Services?
When pondering whether or not to charge for diagnostic services, it’s vital that you ask yourself one important question: Which type of work in your shop typically requires the skillset and experience of your most knowledgeable technician? That’s right, diagnostics. Additionally, which service performed in your shop usually requires the most expensive equipment? Again, the answer is diagnostics. When you take these facts into account, it becomes much clearer why you are cheating yourself if you don’t charge for diagnostic services.
Still, even when considering these factors, you may be asking yourself when you should and shouldn’t charge for diagnostics. We highly recommend taking the difference between observing and testing into account to answer this question. If you’re able to make a specific observation of a problem with a vehicle without having to run a diagnostic process with your MaxiSYS ULTRA, you should charge appropriately. On the other hand, if the problem is less obvious and you need to run an in-depth diagnostic process to uncover an issue, you should be charging for this time and effort.
Remember: It is less expensive for your customer to pay a diagnostic fee than for your shop to cover replace parts based on a repair that began with a hunch. When you take the time to fully diagnose a vehicle’s problem and read through the fault codes, you can pinpoint the exact solution. Additionally, Autel’s software will walk you through the entire repair process, so there is no more guesswork involved, further elevating your level of customer service. And that’s something most customers will be happy to pay for!