In the world of vehicle diagnostics, there’s no shortage of companies that sell tools. What’s rare—what truly sets a company apart—is when those tools are backed by the kind of expertise, service, and strategic support that keeps shops profitable, fleets running, and OEMs growing. Triad Diagnostic Solutions isn’t just another distributor. We’re your diagnostic partner.

We Don’t Just Sell. We Solve.

At Triad, our job doesn’t end when the purchase order is signed. In fact, that’s just the beginning. We specialize in Jaltest and Autel diagnostic platforms, but what truly distinguishes us is the real-world service and long-term support we deliver to every customer—whether they’re managing a nationwide fleet, running a high-volume repair shop, or overseeing post-sale support for an OEM.

We don’t offer cookie-cutter solutions. We tailor diagnostics, training, infrastructure, and programming services to meet the actual demands of your business. Every tool we recommend is chosen with one goal in mind: helping you repair smarter, faster, and with fewer repeat visits.

Who We Serve—And How We Show Up

For Fleets

We help fleet managers reduce downtime, cut service costs, and gain independence from dealer dependencies. Our diagnostic kits cover Class 3–8 vehicles (and beyond), and our team offers live technician support, remote programming, and training to keep technicians productive across locations.

For Independent Shops

As dealership capabilities expand, independent shops need dealer-level tools and the support to use them. We provide that and more—setup, onboarding, and remote support that empower shops to take on more profitable jobs and deliver top-tier service.

For OEMs

We’re not just a diagnostics company—we’re a technology partner. From CRM integration to AI-powered communication platforms, we help OEMs modernize customer service and maximize revenue through efficient support systems, call centers, and digital engagement platforms.

Backed by Real Experience

Anyone can claim expertise. We prove it. The Triad team includes former technicians, fleet managers, engineers, and service directors—people who know your challenges firsthand. With 100+ years of combined experience, we’re not guessing what works. We’ve lived it.

  • Certified experts in Jaltest and Autel platforms
  • Decades of hands-on diagnostics and service experience
  • Deep understanding of shop dynamics, fleet workflows, and OEM infrastructure
  • Passion for solving problems, not just selling solutions

Tools Are Just the Beginning

Yes, we provide best-in-class diagnostic kits. Yes, we can build out your ADAS calibration capabilities, support off-highway equipment, or help you select the right rugged laptop. But the real reason customers stay with Triad isn’t the hardware. It’s the ongoing value—the support that evolves with your business and doesn’t disappear after the sale.

Why Triad?

  • Live diagnostic hotline support
  • Remote programming and troubleshooting
  • Custom CRM and support platforms for OEMs
  • Hands-on training and onboarding
  • Dealer-level tools, without the dealer-level markup

Ready to Experience a True Diagnostic Partnership?

Don’t settle for a supplier. Work with a team that’s as committed to your success as you are. Let Triad help you move faster, repair smarter, and scale confidently.

Looking for dealer-level diagnostic tools and real tech support? Call 317-939-3690 to talk to a Triad expert and get the right solution today.