TRIAD’S TECHNICIAN HOTLINE SERVICE

Let Triad’s ASE-certified technicians help solve repair issues, utilizing Jaltest the best dealer-level diagnostic software in the market.

Regardless of the component or issue your techs are diagnosing or repairing, our industry experts are standing by with the training to work you through the repair process. Regardless if your issue is related to Commercial Vehicles, Off-Highway Equipment, Agricultural Equipment, Material Handling Equipment, or Marine Vessels, Triad can assist your techs in diagnosing and repairing:

• Engines
• Transmissions
• Aftertreatment Problems
• Electrical Issues
• Root Cause Analysis of Issue or Complaint

*Requires monthly or annual subscription

TECHNICIAN TRAINING

Training on diagnostic software is often expensive or unavailable on OEM software. Triad’s professional team of ASE Certified technical service training managers can perform in-depth training on Jaltest diagnostic tools. Our team will train on diagnostic service and maintenance protocols, connecting to the truck or equipment, fault code information, bi-directional testing capabilities, calibrations, resets, and navigation of Jaltest software for your technicians.
Every purchase of a diagnostic kit or annual renewal includes a free training webinar session.
Ensure you get the most out of your investment with training provided by Triad.

HOT SWAP SERVICES

For customers who purchase Triad’s 4 Year Single Source Solution featuring Jaltest software and Panasonic Toughbook, Triad offers a Hot Swap Program that ensures your organization will have the highest uptime for your diagnostic tool investment. Included in the Hot Swap is the 4 Year Protection Plus Accidental Damage Warranty on Panasonic Toughbooks and a loaner diagnostic kit program if your Jaltest Diagnostic Kit needs to be sent in for repair for any reason.

COMPETITIVE ADVANTAGES

See how Jaltest Diagnostic software compares to an OEM diagnostic platform with a leading aftermarket software application.

View Comparison Chart

EXTENDED WARRANTIES

As an authorized Panasonic Reseller Partner, Triad offers genuine Panasonic accidental damage warranties on new Panasonic Toughbooks.

Protection Plus   |   Ultimate Care Warranty

30-DAY GUARANTEE

Triad Diagnostic Solutions offers a 30-Day Guarantee on all Jaltest Diagnostic kits. Before return, customers MUST participate in a registered online training webinar; returned kits must be in a saleable condition with all parts included; registration of the Jaltest software to the customer’s name/business must be removed by Triad technical support; inspection of the kit by Triad is required before full issuance of credit is required; and all returns must have a Returned Goods Authorization from Triad and must be included with the return shipment. Contact us to get started.