Terms and Conditions
Effective Date: March 23, 2026
By placing an order through this website, you agree to the following Terms and Conditions governing your purchase of Autel Total Care Program (“TCP”) renewals, subscriptions, and related services from Triad Diagnostic Solutions (“Triad,” “we,” “us,” or “our”).
1. Products and Services
Triad offers Autel TCP products and related renewal services, which may include:
- one-time TCP renewals;
- recurring TCP subscription plans; and
- related renewal coordination, account servicing, and customer support.
Product details, pricing, billing type, term length, and included services are shown on the applicable product page and at checkout.
2. TCP Coverage Benefits
For eligible covered Autel diagnostic tablets and tools, an active Total Care Program (“TCP”) generally includes, for the applicable coverage period:
- continued access to applicable software updates and software subscription benefits;
- continued warranty-related coverage for the covered tool; and
- access to applicable Autel technical support.
TCP benefits apply only while coverage is active and in good standing and may be subject to Autel’s eligibility rules, product compatibility, registration requirements, and program terms. If TCP coverage expires, lapses, is cancelled, or is not renewed, included benefits may end.
3. One-Time Purchases
If you purchase a one-time TCP renewal, you are making a single purchase for the stated term only. Your order will not automatically renew unless you later enroll in a separate subscription offering.
One-time purchases are tied to the specific covered tool, serial number, and account information submitted with the order. You are responsible for ensuring all submitted information is accurate, complete, and current.
4. Subscription Purchases
If you purchase a TCP subscription, you authorize Triad to charge the payment method provided at checkout on a recurring basis according to the billing terms disclosed on the product page and/or checkout page.
Your subscription will continue until cancelled in accordance with these Terms.
By purchasing a subscription, you acknowledge and agree that:
- your subscription includes recurring billing;
- renewal charges may be processed automatically using your saved payment method;
- subscription pricing, billing intervals, and renewal timing are disclosed at checkout; and
- you are responsible for maintaining a valid payment method on file.
5. Customer Information and Eligibility
To process your TCP renewal or subscription, Triad may require information including, but not limited to:
- device serial number;
- tool model or family;
- customer contact and billing information; and
- any other account details required to verify eligibility and apply coverage.
You agree to provide complete and accurate information. Triad is not responsible for delays, failed processing, rejected renewals, or inability to apply coverage caused by inaccurate, incomplete, or outdated customer information.
All TCP purchases are subject to product eligibility and compatibility.
6. Fulfillment and Coverage Application
TCP products and services may require internal review, customer verification, manual processing, manufacturer-related steps, registration steps, or electronic application before coverage becomes active.
Order confirmation does not necessarily mean coverage has already been applied. Coverage timing may depend on:
- successful payment;
- receipt of all required customer information;
- product eligibility verification; and
- completion of the application process.
Triad will make reasonable efforts to process orders promptly, but does not guarantee same-day completion.
7. Pricing and Payment
All prices are listed in U.S. dollars unless otherwise stated. By submitting your order, you authorize Triad to charge the total amount shown at checkout, including any applicable taxes, fees, and recurring subscription charges if you selected a subscription product.
Triad reserves the right to correct pricing or listing errors, refuse orders affected by obvious mistakes, and issue refunds or credits where appropriate in its sole discretion.
8. Cancellation Policy
Subscription Cancellations
You may cancel your TCP subscription at any time before your next recurring charge is processed.
If you cancel a subscription:
- your subscription will remain active through the end of the then-current paid term, unless otherwise stated;
- no future recurring charges will be processed after cancellation is completed; and
- cancellation does not entitle you to a refund for charges already processed.
If a renewal charge has already been submitted or processed before your cancellation request is received, that charge is non-refundable.
Cancellation of a subscription may result in your TCP coverage lapsing at the end of the active paid term if no replacement renewal is purchased.
To cancel, customers must use the cancellation method made available by Triad, contact Triad directly, or follow any cancellation instructions provided in their account or order communications.
One-Time Purchases
One-time TCP purchases are not recurring and do not renew automatically unless the customer later enrolls in a subscription option.
A one-time TCP purchase cannot be cancelled once processing has begun or coverage has been submitted or applied.
9. Refund Policy
Because TCP renewals and related services may involve immediate administrative handling, digital processing, registration activity, manufacturer-related application steps, and time-sensitive fulfillment, orders are generally non-refundable once:
- processing has begun;
- coverage has been submitted, registered, or applied;
- account servicing work has been performed; or
- a recurring subscription charge has been processed for the applicable term.
If Triad is unable to process an order solely because the product is ineligible or cannot be fulfilled for reasons not caused by the customer, Triad may, in its discretion, issue a refund or store credit.
10. Failed, Declined, or Disputed Payments
If a payment is declined, reversed, charged back, disputed, or otherwise fails:
- Triad may suspend or stop processing;
- subscription coverage may lapse or fail to renew;
- Triad may contact you to update billing information; and
- Triad is not responsible for interruption of TCP benefits caused by failed or disputed payment.
11. No Guarantee of Continuous Coverage
Triad assists with TCP renewals and subscription management, but uninterrupted coverage depends on timely payment, accurate customer information, product eligibility, and successful application of the renewal.
Triad is not liable for any lapse, interruption, loss of benefits, or delayed coverage caused by:
- late or failed payment;
- inaccurate or incomplete customer information;
- product ineligibility;
- cancellation;
- non-renewal; or
- manufacturer, platform, or system limitations outside Triad’s reasonable control.
12. Limitation of Liability
To the fullest extent permitted by law, Triad shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to any TCP purchase, renewal, lapse, delayed processing, non-renewal, cancellation, or inability to apply coverage.
Triad’s total liability for any claim relating to a product or service shall not exceed the amount actually paid by the customer to Triad for the specific product or service giving rise to the claim.
13. Right to Refuse or Cancel Orders
Triad reserves the right to refuse, limit, or cancel any order for any lawful reason, including suspected fraud, pricing errors, customer information issues, product eligibility issues, inventory or fulfillment issues, or inability to process the requested service.
14. Changes to These Terms
Triad may update these Terms and Conditions from time to time. The version in effect at the time of checkout will govern the applicable purchase.
15. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law principles.
16. Contact Information
If you have questions about your order, billing, or cancellation, please contact:
Triad Diagnostic Solutions
15371 Stony Creek Way
Noblesville, IN 46060
tools@triad-ds.com
(317) 939-3690
