30 Day Guarantee

Policies and Procedures

• Before returning, customers MUST participate in a registered online training seminar.
• Tools cannot be returned for credit under the 30-day guarantee program due to manufacturer defects or software licensing issues.
• Returned tools must be in a saleable condition with all parts included.
• ADAS frame and target packages not eligible for 30 day guarantee
• Registration of software to the customer’s name/business must be removed by Jaltest or Autel technical support by the 30th day from initial registration before return.
• Inspection of the tool by Triad before full issuance of credit is required.
• Returns must have a Returned Goods Authorization (RMA) from Triad and must be included with the return shipment.
• All OEM software licenses, online subscriptions services or computers installed with OEM software are non-returnable.

Products eligible for 30-day Guaranteed Return Policy.